I’ve had many credit cards over the years, but this one has always given me the best service and options. I got it right out of college and it’s been nothing but a smooth ride for twenty years. I carry other cards at the moment, but this is the only one that I use, and I use it for as much as I can. If I could use it to pay for everything, I’d do it in a heartbeat. Customer service is quick to help you with whatever you need and has been great about explaining different options available for the cards over the years.
I remember making the transition from Citibank Visa to Citibank MasterCard several years ago, and it was virtually seamless. Same thing with the cash back rewards card account. They even let me keep my old number so I didn’t have to change it with my automatic payments.