Personal Finance

Sun Trust Bank Pleased So Far SunTrust Bank Address: 303 Peachtree St. NE, Atlanta, GA 30308 Details: Through the power of ...

Sun Trust Bank Pleased So Far SunTrust Bank Address: 303 Peachtree St. NE, Atlanta, GA 30308 Details: Through the power of ...

Address:
303 Peachtree St. NE, Atlanta, GA 30308

Details:
Through the power of SunTrust Internet Banking many everyday banking and bill payment transactions are just a click away! Bank anytime and anywhere you have a computer with Internet access 24 hours a day 7 days a week.

If you are considering banking with Suntrust…..RUN FAST….unless of course you want to deal with banking error after banking error & then to be treated like you are trying to pull a fast one….

We opened our account with Suntrust in 2002. We have always had an account in perfect standing with them, no nsf, nothing of that sort.

I have always heard bad things about this bank & their fees etc, but didn’t listen, figured the folks telling me that were irresponsible with their accounts & deserved the fees. Well, I found out differently recently. I went to an ATM to withdraw $200 because I needed that amount for a specific reason. While the transaction was processing, the ATM froze up & didn’t give me my money, so I went inside & immediately spoke with a manager & explained what happened.

She said that she would have to wait till the close of business to have the person who balances the ATM see what it says…so right off the bat, she was insinuating I was making this up (mind you they have security cameras so I know they could clearly see I didn’t get any money) but I was in a hurry so got her name, business card etc. I did an over the counter withdrawal for the $200. The manager told me I probably would see two, $200 withdrawals, but she’s check it in the morning with the ATM person & get it straightened out. I asked her did I need to sign anything, fill anything out, she said no.

Next morning sure enough instead of $200 out of my account, there is $400. I call her as she instructed me & she seems as though I am bothering her. “I’ll have to wait to speak with the ATM person” I wait another day, now all of the sudden, the extra $200 is gone, but it now says I withdrew $60 from the ATM!!! I call her & ask what is going on & she is like, “Well, the $200 charge is gone” I am like, “yea, but now it shows I took $60 out, I didn’t get ANY money from the ATM” “Oh, well you need to come into the bank & fill out a REG E form”…WHAT??????? I asked her the day it happened did I need to fill out any forms & she said “No, I’ll take care of it” It took almost a week for me to receive that credit back.

Luckily, I had plenty of money in the account to where $60 didn’t affect me, but I got to thinking, what if I were a single mother or something & that $60 was my grocery money or baby diapers or baby food for the week? They didn’t even care. It really bothered me because I keep large amounts of money there with them, but after the way I was treated, I have opened an account with another bank!

I know that my sister left them after she deposited a $500 check that they “lost” and refused to credit her back for although she had the deposit slip proving she deposited it & it was not returned.

My younger brother was charged over $800 in fees on about $50 worth of overdrafts..some as small as .50 (gum). His cell phone company postdated a check for payment & were not supposed to deposit until a week later, but did it early & his account went negative like $50, most transactions were very small amounts & it was a Sunday when he realized this…he called customer service & asked if he went and deposited cash, would he still get hit with charges, she said no. He told her he’d be going in to a Walmart branch when he got off of work at 5:30 (the Suntrust is open till 7pm in the Walmart) she said that was fine. He went in, deposited the money & on his deposit slip, the teller put his balance on the back. He asked if he was ok then & she said, yes,you are in the positive, you will not get fees since u brought it current before the fees hit.

The next day he checked online & he was negative over $800, he got hit with like 28 $30 fees because the bank did not put his cash deposit through first….so he had like 28 small transactions totaling $50, but they charged him a fee for every one. I got involved at this point & was told that because he made the deposit after 5pm (although branch was open till 7pm) that it would go towards the next nights deposits.

Luckily, I keep EVERY brochure & had my brochure about Suntrust policies on deposits & plain as day in their deposit rules, it states, “cash is always available and counted immediately” so after bringing this to their attention & fighting non stop for weeks, they credited all his fees back.

My advice, stay clear. They prey on consumers.

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